FAQ

When will my order arrive?

We aim to dispatch all orders within 48 hours.

From dispatch, please allow 2-7 working days for delivery to the Republic of Ireland.

Please allow 4-10 working days for all orders to Europe and the UK.

Orders to the USA will arrive from 10 - 14 working days from date of order.

 

*Please note that we do our best to get your order to you as soon as possible, however postal times cannot be guaranteed. There may be postal delays due to Covid 19 and other circumstances outside of our control.

 

How do I choose the correct lead size for my dog?

We recommend dogs who need a medium harness or large collar to opt for the size large lead.

For dogs with a small or extra small harness, we recommend the medium size lead.

For dogs with a medium, small or extra small collar we recommend the medium size lead.

 

How do I choose the correct collar size for my dog?

Check out our size guide below to ensure your dogs collar is the perfect fit.

 

 

How do I choose the correct harness size for my dog?

Take your dogs neck and chest measurements as shown in the diagram below and check out our size guide to ensure your dogs harness is the perfect fit.

 

 

Should I choose a collar or a harness for my dog?

Both collars and harnesses have their own benefits, one or the other may be more beneficial depending on the breed of your dog. We recommend the dog owner do their own research and choose which they prefer for their own dog.

 

How do I clean my Wild Tails accessories?

All our products can be cleaned easily using washing detergent. We advise handwashing your products with warm water for best results. Stain removers can also be used for stubborn stains, however avoid those that contain bleach.

You can also machine wash your products, we recommend using a gentle cycle at 30 degrees. Use a protective laundry bag to protect the hardware.

Allow to air dry.

 

Can I get a refund if the product does not fit?

We offer a full refund on all items that are returned within 21 days of purchase. Products must be unused and unworn. We will check the items and process your refund.

Please allow up to 10 working days to receive your refund.

See our returns page for full details.

Please note shipping costs are non-refundable.