OUR RETURNS POLICY
We accept returns within 28 days of the purchase date.
Both online and in-store purchases can be returned or exchanged in store. If you choose to return an item by post, it will be eligible for a refund only; we do not offer postal exchanges. Shipping costs are non-refundable.
All returned items must be unused and unworn. Once we receive and inspect your return, we will notify you when your refund is being processed.
Please up to 10 working days for the refund to appear in your account.
Please note that sale items and seconds are excluded from this policy and are considered final sale. These items are non-refundable and cannot be exchanged. This does not affect your statutory rights.
OUR RETURNS PROCESS
When returning your item(s), please include a note with the following details:
• Your full name
• Email address
• Order number
• A list of the items being returned
We are unable to process refunds without this information.
Returns can be made in person or sent by post to:
Wild Tails Cafe
1/2 Canal Square
Dukesmeadows
Kilkenny
R95 T027
Once your return is received and inspected, we will begin processing your refund. Please allow up to 10 working days for the refund to appear in your account.